Faqs

What is The Woven Wolf?

The Woven Wolf is a rad and crafty online community for creative humans who love to learn. We create high quality sewing tutorials, patterns, and kits. Our goal is to make our awesome, “in-person” classes available to people at home everywhere.  Maybe you’re too busy to sign up for a weekly class, or maybe you live somewhere where you don’t have access to a sewing studio? Let us help! With The Woven Wolf, you can learn to sew from anywhere.

How do I sign up for your newsletter?

It’s easy!  Just scroll to the bottom of this page, and you can sign up there. Get ready for lots of crafty updates, discounts and information about special events.

Who are your teachers? 

Most of our instructors also teach at our studio in Toronto, The Make Den. Some of them are talented and amazing people who we have collaborated with to create unique instructional videos.  We have gone to school for fashion design all over the world! From Ryerson University and The International Academy of Design in Toronto, to University of Hawaii, Maui College in Hawaii.  If you are interested in collaborating with us on an instructional video, please contact us.

What kind of equipment and tools do you use in the studio?

We do most of our sewing on the Janome 625E Sewist.   It’s a sturdy, reliable machine and we highly recommend it. We’ve used it to sew everything from beginner pillowcases to silk chiffon wedding dresses – it’s always easy to use and our students love them!  We use the Janome XG43D for all of our serging. We teach exclusively on Janome machines because we find them to be reliable and we highly recommend them to students.

We also use and recommend Titech scissors, Schmetz needles, Unique hand sewing needles, Clover silk pins for sewing delicate fabrics and Klasse pins for everything else. These are just some of the brands and equipment we recommend to our students. If you’re looking to invest in a pair of high-end scissors, we also recommend Gingher.

For fabrics, we use high-quality quilting cottons from brands such as Cotton & Steel, Tula Pink, Art Gallery, Alexander Henry, Kona Bay, Free Spirit and many others.

Can I come visit the studio?

Yes, please! Our full roster of classes can be found online at The Make Den.
If you want to swing by and purchase fabric, our shop hours are Tuesday to Friday noon to 9 and Saturday to Sunday from noon to 7pm.  We do close on holiday weekends and at Christmas.  Please check our calendar for specific dates.

Can I sell items made from your classes or patterns?

Absolutely!  And please tag us on Instagram! (#thewovenwolf and @wovenwolf)  We love seeing all of the wonderful businesses that our classes and our website have helped to start! We also love to feature our students work in our monthly newsletter and on our blog – it’s super inspiring for us, and for other students to read your success stories!  Please send us a link to your Etsy shop or your website if you’d like your story shared with others!

Site Help

I received a 500 or 404 Page Error. What do I do? How do I deal?

Please try refreshing the page and refreshing your browser. If the issue persists, please email us with as many details as you can provide (screenshots, etc.)

How do I reset my password and/or email address?

Head to “My Account” and click the link edit your password and account details.  From here, you can update your password and email address.

How do I control what emails I get from The Woven Wolf or unsubscribe?

Just go into any of our newsletters and click the unsubscribe button at the bottom.

Online Classes Help

If you’re having difficult accessing your online videos, send us an email at info@themakeden.com. We’ll be happy to help you get back to crafting ASAP!

What are your system requirements for streaming classes on The Woven Wolf?

For video playback, we support the following desktop browsers: Chrome, Firefox, Internet Explorer 9+, Edge and Safari. It also supports Safari on iOS 8 or later for iPhone and iPad (but full screen video only), and Chrome on Android version 4.0 or later.

How can I view my classes without an Internet connection?

You will need an Internet connection to view all of our online classes.

Why aren’t my classes playing? Why?!

Please check your Internet connection. If the issue persists, please email us with as many details as you can provide (screenshots, etc.).

Why can’t I hear my classes?

Please check your volume controls. If the issue persists, please email us with as many details as you can provide (screenshots, etc.).

How do I redeem a gifted class?

Classes are are purchased through a gift certificate value. This is sent to the recipient through their email. From there, just click on the link to redeem the gift value. Your account will have a balance of that amount, which you can use towards purchasing classes, or anything else on the site.

How do I access my class materials (PDFs)?

You can find all of the additional materials for your classes listed next to your classes on your My Account page.

Why do The Woven Wolf classes cost money? I can go to Youtube for free.

It can take a lot of time to find a useful Youtube video. Our videos are high quality, consistent, and organized by chapter and reference. We also offer various backup materials and come from a background of multiple years of teaching experience.  In one of our students words:

“I like The Woven Wolf because it’s super awesome and consistent and you don’t know what you’re going to get with Youtube.” ~ Maude

How long do I have to access my class?

Forever and ever.

When and where do the classes take place? Are they scheduled?

Wherever and whenever you want to take a class. Ideally, on your patio at the cottage, at sunset, with a nice cup of tea.

How do I find the classes I’ve already enrolled in?

You can find all of your purchased classes on your My Account page.  You must login to access your My Account page.

Pattern Help

 

What is a downloadable PDF pattern, and how do I use it?

A downloadable PDF pattern is a normal sewing pattern that’s been broken into “tiles”  so that you can print it on 8.5″ x 11″ paper using a home printer. You will need to clip and tape these pieces together using scotch tape before cutting out the pattern pieces in their correct size.   Check out our Free Tutorials section for instructions on how to do this properly!  Make sure that your printer is set to 100% under the “Scale” settings.

Where do I find a pattern I bought on The Woven Wolf?

You can find all of your purchased patterns when you login on your My Account page.

How do I assemble my downloadable PDF pattern?

Please check out our Free Tutorials section for instructions on how to do this properly! You will need to clip and tape these pieces together using scotch tape before cutting out the pattern pieces in their correct size. Make sure that your printer is set to 100% under the “Scale” settings.

Payment Help

How long does it take for my order to process?

It should process immediately.  If you have paid for a class and don’t see it on your My Account page, please contact us with as many details as you can provide (screenshots, etc.).